Health IT User Research in Georgia

In April of 2012, the Georgia Department of Community Health (DCH) partnered with researchers from Georgia Tech’s Institute for People and Technology (IPAT) to conduct research and gather community input on the goals, motivations, and concerns of Georgia healthcare professionals regarding health information technology (IT).

The initiative informs a customer-centric approach to DCH and its partners’ programs in support of health IT, including electronic health records (EHRs), meaningful use, and health information exchange.

Artifacts:

  1. Executive Summary [PDF]: This executive summary provides an overview of Georgia Tech’s methodology, thematic high-level findings and recommendations.
  2. Healthcare Provider Personas & Journey Maps [PDF]: The provider personas depict select archetypical user(s) of health information technology in Georgia. The purpose of the personas is to represent the goals and characteristics of a larger group of users that can help guide decisions about technology design and functionality.
  3. AMIA Poster [PDF]: In the summer of 2013, the American Medical Informatics Association (AMIA) accepted Georgia Tech’s poster submission, “Health IT in Georgia: Lessons Learned from Providers, Clinicians, and CIOs” which was presented at the AMIA 2013 Annual Symposium in Washington, D.C.

Rome Challenge Grant Project

This is a DCH-administered, pilot project designed to help patients navigate the complex cancer treatment process and help them become more involved in their healthcare decisions. The project resulted from a collaborative partnership in Rome, Georgia that includes two hospitals, a group of providers, and a local cancer support organization. Georgia Tech conducted the user experience research that informed the technology design, functionality, and development.

Artifacts:

  1. Breast Cancer Patient Personas [PDF]: The breast cancer patient personas aim to “humanize” the patients by describing their experience with breast cancer, as well as their skills, attitude, background, environment, and goals. Additionally, the personas help identify the patients’ motivations, expectations, aspirations, and behaviors.
  2. MyJourney Compass Video: This video provides a brief overview of how MyJourney Compass aids breast cancer patients in Rome, Georgia, manage their condition on their terms. MyJourney Compass integrates with electronica health records, Georgia Direct Health Information Exchange, Microsoft HealthVault, and a combination of off-the-shelf and custom apps to provide a cancer survivorship tool. http://www.youtube.com/watch?v=D4-mtsHbcRs&hd=1
  3. MyJourney Compass Improves the Cancer Survivorship Experience Video: A Rome breast cancer survivor in Rome, Georgia, shares her experience with MyJourney Compass. http://www.youtube.com/watch?v=o11smwBf_Zc&feature=youtu.be
  4. Cancer Navigation [PDF]: This publication provides a detailed description of the roles that collaboration and technology play in supporting the collaborative care system (navigation) and coordination with patients, providers, and other navigators.
  5. MyJourney Compass [PDF]: This publication outlines a research study which focused on breast cancer patients and their use of My Journey Compass. The aim was to understand their initial patterns of adoption, adaptation, use, and non-use. The study demonstrates the potential for health management tools to improve the cancer care experience.